How Can We Help Today?
Owned and operated by Aura Terrace, our team is here to help with orders, product questions, and design guidance.
Choose Your Preferred Channel
Frequently Asked Questions
How long does shipping take?
Most orders ship within 1 to 3 business days, with transit times of 5 to 8 business days. Free Shipping on Most Orders Within the Continental U.S. (Excludes AK/HI).
How can I track my order?
Once your order ships, you will receive a confirmation email with tracking details. You can use that link to follow your shipment from our warehouse to your door.
What is your return policy?
We offer 30-Day Returns on eligible items. Please visit our Return Policy page for full details on eligibility, condition requirements, and how to start a return.
Can I exchange an item for a different model?
If you would like to swap a gazebo for a different size or trade one sauna model for another, please contact us within 30 days of delivery. We will walk you through the exchange process.
How do I choose the right gazebo or sauna for my space?
We recommend measuring your patio, deck, or backyard area before browsing. Each product listing includes detailed dimensions and material specifications to help you find the right fit for your outdoor space.
Do your outdoor kitchens require professional assembly?
Assembly requirements vary by product. Each listing includes setup details and any included hardware or instructions so you know exactly what to expect before purchasing.
Do you charge sales tax?
Sales tax, if applicable, is calculated and displayed at checkout.
Drop Us a Line
Business Hours
Our Commitment to You
Prompt Replies
Our support team responds to every inquiry within one business day.
Secure Shopping
Your personal and payment information is protected at every step of checkout.
Thoughtfully Curated
Every gazebo, sauna, outdoor kitchen, and game table is selected for lasting quality and refined design.
Free Continental Shipping
Most orders ship free within the Continental U.S., with no order minimum required.
